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To cancel any service with us you need to log on to our Client Area. More information about how to do this can be found here.
Cancellation of services
When you’ve logged on to our Client Area, do the following to cancel a service:
- Click
Services
in the menu to the left. - Then click
Manage
next to the service you wish to cancel. - On top of the page, you have a couple of tabs; click
Management actions
->Request cancellation
. - Enter one or more reason(s) as to why you wish to cancel the service. Then, select if you wish to cancel
immediately
or atthe end of the billing period
. Finally, click theRequest cancellation
button.
Cancellation of domains
When you’ve logged on to our Client Area, do the following to cancel a domain:
- Click
Domains
->My domains
in the menu to the left. - Then, click
Manage
to the right of the domain you wish to cancel. - On top of the page, you have a couple of tabs; click the one labelled
Auto renew
. - To cancel the domain, click the red button labelled
Disable auto renew
. The domain will remain active until its due date, but will not be invoiced for renewal.