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To cancel any service with us you need to log on to our Client Area. More information about how to do this can be found here.
Cancellation of services
When you’ve logged on to our Client Area, do the following to cancel a service:
Servicesin the menu to the left.
- Then click
Managenext to the service you wish to cancel.
- On top of the page, you have a couple of tabs; click
- Enter one or more reason(s) as to why you wish to cancel the service. Then, select if you wish to cancel
the end of the billing period. Finally, click the
Cancellation of domains
When you’ve logged on to our Client Area, do the following to cancel a domain:
My domainsin the menu to the left.
- Then, click
Manageto the right of the domain you wish to cancel.
- On top of the page, you have a couple of tabs; click the one labelled
- To cancel the domain, click the red button labelled
Disable auto renew. The domain will remain active until its due date, but will not be invoiced for renewal.