How do I cancel my services and domains?

You can cancel your services and domains via our Client Area. This guide details how to do both.

If you cancel a service that has an unpaid invoice, this invoice will be automatically cancelled. If you need a credit invoice, see the following guide.

If you choose to cancel a service that shares an invoice with several other services, the cancelled service will be automatically removed from the invoice. You can then download the updated invoice in the Client Area.

Cancellation of services

If you intend to cancel one or more domain names, see the instructions further down.

You do not cancel the Oderland Cloud service according to the instructions below. Instead, log in and delete your servers, any backups and everything else you have created there.

When you’ve logged on to our Client Area, do the following to cancel a service:

1. Begin by logging on to the Client area.
2. Click the proper service category under Services in the menu to the left, e.g. Shared Hosting.
   
3. Then click View next to the service you wish to cancel.
   
   
4. On top of the page, you have a couple of tabs; click Management actions -> Request cancellation.
   
   
   
5. Enter one or more reason(s) as to why you wish to cancel the service. Then, select if you wish to cancel immediately or at the end of the billing period. Finally, click the Request cancellation button.
   
   
   

Cancellation of domains

When you’ve logged on to our Client Area, do the following to cancel a domain:

1. Click Domains under Services in the menu to the left.
   
2. You now reach the management page for domains registered with us. Click on All Domains at the top to see all your domain names.
   
3. Then, click View to the right of the domain you wish to cancel.
   
4. On top of the page, you have a couple of tabs; click the one labelled Payment Settings.
   
5. To cancel the domain, click on the red slider next to Automatic Renewal.
   
6. In the box that pops up, read the information, and click the Disable button to confirm.