Everyone can miss an invoice, especially if it’s received by an email address that often get a lot of messages. Usually, there’s no problem if a payment arrives to us a few days late. In this article, we’ll detail a bit about our invoicing routines, and how we handle late and/or missing payments.
According to our terms of use, we invoice the majority of our services in advance. This means, that when the period you’ve paid for is nearing its end, you’ll be invoiced automatically for the upcoming period. With this arrangement, you and we do not need to worry about binding periods.
If you don’t wish to renew your service, please cancel it. If we receive a cancellation request, the invoice will be automatically cancelled, and you will not get any reminders regarding the invoice.
Reminders
We don’t add any late fees to overdue invoices.
When an invoice is sent out, its due date will be stated on the invoice itself, both in the email message and in the attached .pdf file. If we haven’t registered the invoice as paid by the due date, we will send out reminders via email accordingly:
- The first reminder is sent out 4 days after the invoice’s due date.
- If the invoice remains unpaid, a second reminder will be sent out 6 days after the invoice’s due date.
- A third reminder will be sent out 11 days after the invoice’s due date if it remains unpaid.
When a total of 12 days after the due date of the invoice have passed, the service will be suspended if we still hasn’t received payment. The service will remain suspended for a period of time regulated by our terms of use before it’s finally deleted.
If you know that your payment will reach us late, please contact us and we’ll see what we can do to avoid that your service is suspended while we await the payment.
We are aware of that we send out quite a few reminders within a short period of time. This is to make sure that our client is notified that the invoice is unpaid. For many clients, it’s devastating if a service is suspended, and hopefully the client will notice at least one of the reminders before it’s too late. Regardless of day of the week, it’s possible to pay our invoices in multiple ways where the payment is registered immediatelly. We list our available payment methods here.
Invoices regarding domain renewals are always sent out so you have quite a margin to renew the domain even if the payment is registered late (within reasonable limits). Most often, the invoice’s due date will be 30 days before the domain’s expiry date, so you have an additional month to pay the invoice even after it’s due.
If you don’t pay an invoice regarding domain renewal, you may lose the domain name.