Why is my website suspended?
If you get a page which says that your website has been suspended it usually is caused by one of...
Invoicing & Billing
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How is my personal information handled?
The law regulating the processing of personal information is called GDPR (General Data Protection Regulation). We follow this law and in this... -
How do I transfer a domain or service to a new owner?
If a domain name is sold, a service gets a new owner, or a company is reformed, a change of... -
How do I transfer a .se or .nu domain to a new owner?
To perform an ownership transfer of a .se or a .nu domain, you can use our transfer tool within the... -
How do I cancel my services and domains?
You can cancel your services and domains via our Client Area. This guide details how to do both. Cancellation of... -
Can I change the personal/organization number on my client account?
No, since a change of the organization/personal number implies a change of legal owner of the client account, you cannot... -
How do I pay an invoice via credit card or Swish?
You may pay an invoice via credit card (or other banking card) or via Swish through the Client area on... -
How may I pay invoices from you?
There are several ways you may pay invoices from us: We currently do not offer payments via Autogiro, but if... -
How do I upgrade/downgrade my Agency service?
Sometimes you need to upgrade your Agency service, if you e.g. have gotten many new clients recently and the resources... -
How do I use automatic payments for my invoices?
With us, you can activate a feature where invoices sent to you will be paid automatically using a card. This... -
How do I manage my cards for payments?
To activate automatic payments of invoices from us, you need to add one or more cards on you client account.... -
How do I upgrade/downgrade my Managed Server?
Sometimes you need to adjust the resources on your Managed Server. Perhaps you’ve outgrown the current setup and need more... -
How do I upgrade/downgrade my web hosting account?
Sometimes you may wish to upgrade or downgrade your web hosting account, or other services you have via us. Common... -
How do I pay an invoice with my credit balance?
To pay an invoice with your credit balance, you first have to log on to our client area. To use... -
I forgot to pay an invoice, what will happen now?
Everyone can miss an invoice, especially if it’s received by an email address that often get a lot of messages.... -
How do I pay invoices from you via a bank in another country than Sweden?
Use the banking details below if you’re about to pay an invoice from us via a bank outside of Sweden:... -
Do you offer rights of regret?
We offer 60 days of right to return on web hosting accounts and Agency Standard. We do not offer right... -
Do you use binding periods?
Since most of our services are paid in advance, our contractual period only reach to when it’s time to renew... -
How do I download a copy of an invoice?
You can download your invoices in PDF format through the Client Area on our website. To do that, follow these... -
I have cancelled a service, can I get a credit invoice?
Upon cancellation of services with us, outstanding invoices are normally automatically cancelled (except for those invoiced retrospectively, such as Oderland...