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Exceptions regarding our opening hours
Our support is closed for meetings on Wednesdays 14:30 – 15:30 and Fridays 14:00 – 15:30. Any temporary changes to our opening hours will be announced higher up on this page.
We are aware of the two CVEs published on October 20th and have posted the following news update on our website (albeit only in Swedish): https://www.oderland.se/information-om-sarbarheten-php2shell-cve-2026-109618-cve-2026-109619/
Both security vulnerabilities were patched with updates installed during the night between October 21st and October 22nd. All PHP versions on all web hosting account servers, Agency services, and Managed Servers are secured.
On Friday, October 23rd, our telephone support closes at 17:00. You are, of course, welcome to send us an email in the meantime, and we will get back to you as soon as we can.
If you need help with our services, you can contact our support. We are happy to help you via telephone, email or chat. Of course, you are also welcome to contact us if you have questions before becoming a client and wish to know more about our services.
Help us help you
To ensure we can help you as quickly and smoothly as possible, please keep the following in mind:
- You can communicate with us in Swedish and English.
- State which service it concerns (domain name, email address or invoice number).
- Include a clear description of the problem.
- Please attach your IP address if you are experiencing difficulties reaching our services/servers. The easiest way to find it is via ipnummer.org.
- Limited support is included in Oderland Cloud, covering only billing queries and questions regarding how to access your service.
- No support is included with FreeDNS.
Contact methods
Phone
Our telephone support has the following opening hours:
| Monday – Friday | 8:00 – 18:00 |
| Saturday – Sunday | 10:00 – 15:00 |
You can call us at the following number:
Calls to us may be recorded for quality and training purposes.
If you have an ongoing ticket that you wish to discuss, please have the ticket number ready. If you do not have a ticket number, please be ready to provide your client number instead. If your call concerns an invoice, please provide the invoice number to the support technician who answers.
We have several different email addresses you can reach us on, depending on the type of matter:
- You can contact our technical support at support@oderland.se.
- We prefer to receive billing queries at ekonomi@oderland.se.
- Queries regarding quotes and larger purchases should be sent to accounts@oderland.se.
- Abuse reports are submitted to abuse@oderland.se.
Chat
Our chat is usually staffed on weekdays between 09:00 – 16:30, and can be found here on the contact page (in the lower right corner).