How do I use automatic payments for my invoices?

With us, you can activate a feature where invoices sent to you will be paid automatically using a card. This only applies to invoices for services/domains you already have with us – invoices for new orders must still be paid manually.

To use this feature, you must add one or more cards to your client account.

How do automatic payments work?

Via the client area you can add up to five different cards. Then, you can choose among them for automatic payments of invoices for services and domains. I.e. you select a card for each section (but you may select the same card for both). The other stored cards can be used for payment of new orders, so you don’t have to enter your card details every time you e.g. order a new domain.

When automatic payments are enabled and an invoice is sent to you, our system will try to pay the invoice automatically four days before the invoice is due.

If the attempt fails (e.g. if the card balance is too low), a new attempt will be done the following day. This procedure will be repeated three times in total. Each time a payment attempt fails, an email message will be sent to you with information about the failed payment. If all three attempts fail, you have to pay the invoice manually. This will be mentioned in the last email being sent to you.

You may still pay invoices manually, even though automatic payments are enabled. If an invoice is marked as paid, no attempt to pay it automatically will be done.

Please note: invoices for new orders will not be paid automatically, these must be paid manually.

When you activate automatic payments, if you have unpaid invoices on your client account (which aren’t due yet), these will also be paid automatically according to the routine above. If you want to pay those invoices in another way, please do so before the first automatic attempt will be made. If you pay via bankgiro, please keep in mind that it takes 1-3 banking days for the payment to reach us.

If you activate automatic payments for services and/or domains, this will work no matter what invoice method your client account or services/domains are set to (except invoices via post).

How do I activate automatic payments?

To activate automatic payments, you first must add one or more cards to your client account. Please refer to these instructions.

If you want to activate automatic payments you may choose to do so for services, domains, or both. Here we describe the procedure:

1. Begin by logging on you our client area.
2. Then click My Account under Account in the menu to the left.
   
3. In the menu at the top, click the Automatic Payments tab.
   

If you do not have a payment card already saved, you will first be asked to save one. If you want to read more about it, see this guide.

4. You are now on the overview page for managing automatic payments and saved cards. Here you can see if automatic payments are enabled for domains and/or services and manage saved cards. In the example below, automatic payments are enabled for domains and the procedure to enable it is the same for both domains and services.
   
   So if you want to enable automatic payments for services, click Manage Services.
   
   
5. Then click the toggle under Automatic Payment for Services (or under Automatic Payment for Domains if you are on the domain payment page).
   
6. Now click on the card you want to use for automatic payments for services (or domains if that’s the page you’re on) and then click Enable.
   
7. Automatic payments for services are now activated, which you can see on the page where you are currently located and on the overview page.
   

How can I see when an invoice will be paid?

To see when a specific invoice will be paid, you can view the details page regarding that invoice via the client area on our website. To check the date for when an invoice will be paid automatically, do this:

1. Begin by logging on you our client area.
2. Then click Invoices under Account in the menu to the left.
   
3. Now click View to the right of the invoice.
   
4. Towards the top middle, you will see information regarding when we will try to use automatic payment on the invoice.
   

How do I disable automatic payments?

If you no longer wish to pay invoices automatically, follow these instructions to turn the feature off:

1. Begin by logging on you our client area.
2. Then click My Account under Account in the menu to the left.
   
3. Now click the Automatic Payment tab.
   
4. You are now on the overview page for managing automatic payments and saved cards. Here you can see if automatic payments are enabled for domains and/or services and manage saved cards. If you want to turn off automatic payments for services (or domains, in this example we turn it off for services, but the approach is the same for domains), click on Manage Services.
   
5. Now click the toggle under Automatic Payment for Services (or Automatic Payment for Domains if that’s the page you’re on).
   
6. You will now be asked to confirm that you wish to disable automatic payments for services (or domains) by clicking on the Disable button.
   
7. You have now switched off automatic payments for services (or domains), which you can see on your current page and on the overview page.