How do I create an email account?

You can create email accounts with us in two different ways: via the Client Area and via cPanel. This guide describes both methods.

Via the Client Area

To create a new email account via the Client Area, follow these steps:

1. Begin by logging on to the Client Area for the client account where the web hosting account is located that you want to create the email account on.
2. Go to Email & App Suite under Services in the menu on the left.
   
3. Click on the Create Account button at the top of the page.
   
4. Select the Domain for the account (i.e. what should appear after the @ in the address), enter what should appear before the @ in the address (in the E-mail field), and enter a Password for your new account. Remember to choose a strong password. Then click on the Create Account button.
   

If the domain name you want to create an email account on does not appear in the list, you first need to add the domain as an Add-on domain.

Avoid the following characters in your password, as they’re known to cause problems with different email clients (including our webmail):
Å Ä Ö å ä ö ¤ ½ § £ € ¨ ; & @

5. You can now add the email account to your email client.

The newly created email account is set to a maximum allowed storage space (quota) of 1GB. If you want to change the quota, you can do so via cPanel following the instructions here.

Via cPanel

To create a new email account via cPanel, follow these steps:

1. Begin by logging on to cPanel.
2. Click the icon Email Accounts under the category Email.
   
3. On the following page, click the Create button.
   
4. Now, select the domain you want to see after the @ in the email address.
   

If you cannot find the domain you’re looking for in the dropdown menu, you have to add the domain to the account first.

5. The domain name will now be filled in automatically, and you only have to enter what you want before the @ in the email address in the Username field.
   
6. You have to set a password for the email account, otherwise it cannot be created and/or used. You can either create a password yourself or let cPanel generate one automatically. We recommend that you set a strong password and save it using a password manager.
   

Avoid the following characters in your password, as they’re known to cause problems with different email clients (including our webmail):
Å Ä Ö å ä ö ¤ ½ § £ € ¨ ; & @

7. Finally, set a storage space limit for the account. If you select unlimited, the email account will have access to all free space on the web hosting account. We recommend that you set a limit.
   
8. When you’re done with your settings, click Create at the bottom of the page.
9. Your email account is now created, and you can use it in your email client or via the webmail.