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How do I use Click Protection?

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Click Protection is a feature that protects you from malicious content (such as phishing, scams, and viruses) by checking the links in incoming email messages for harmful content.

Please note that our Click Protection feature is available only for domains that use our servers for email management. If you use another provider for your email, please contact them to check if they offer a similar feature.

When the feature is enabled, all links in incoming email messages will be rewritten so they pass through our filter. When you click a link rewritten in this manner, our security filter (TOCP server) will check the link if it is known to distribute malicious content. If that is the case, you will see a warning and be able to abort the visit to the link. On the other hand, if the link seems to be fine, you will be redirected to the intended target.

Enable Click Protection

To utilise Click Protection, it has to be enabled. The feature is enabled per domain name on the service or services you have access to that includes email management.

To enable the feature, follow these steps:

  1. Begin by logging on to the Client Area on our website.
  2. In the menu to the left, click E-mail & App Suite -> Click Protection.
  3. You’ll now see a list of all domains connected to your services offering email management (web hosting accounts, Agency services, Managed Servers).

    To enable Click Protection for any domain, click the toggle on the left of “Disabled”.
  4. A popup window will now appear, where you need to confirm that you wish to activate the feature. Information regarding billing will also be presented. Tick the checkbox confirming that you allow Click Protection to scan all incoming email messages and rewrite links. Then click the Enable button.

The feature Click Protection is invoiced on a monthly basis, and costs SEK 10/month excl VAT per email account that is set up on the domain. It is not possible to activate the feature on selected email accounts, it has to be enabled on all email addresses on the chosen domain.

The feature is now enabled, and you can feel a bit more secure when clicking links in email messages than before.

What happens when Click Protection is enabled?

Please note that links in email messages that were received before Click Protection was enabled won’t be rewritten. Hence, practice caution opening links in older messages, just as prior to the feature being enabled.

If the link you click in an email message will take you somewhere that was not identified as harmful by Click Protection, you will be taken there in the same way as you would have if the feature was disabled.

If you, on the other hand, click a link that Click Protection’s filter identifies as leading to harmful content, you will see a warning such as this:

If you click the question mark in the lower right corner, you’ll see information regarding why the link was blocked. You will also find a link that can take you to the dangerous website, if you’d like to risk it and visit it despite the warning.

Disable Click Protection

If you no longer wish to use Click Protection, you can disable the feature for the domains where it has been enabled. To disable Click Protection, follow these steps:

  1. Begin by logging on to the Client Area on our website.
  2. In the menu to the left, click E-mail & App Suite -> Click Protection.
  3. You’ll now see a list of all domains connected to your services offering email management (web hosting accounts, Agency services, Managed Servers).

    Click the toggle to the left of “Enabled” to disable Click Protection for all email addresses on the domain on the left of the line.
  4. A popup will ask you to confirm that the feature should be disabled. Click the Disable button to turn Click Protection off.

The feature is now disabled, and incoming email messages will no longer be scanned.

To judge if links in received email messages are dangerous or not, a number of block lists are being used. These are the ones we currently use:

  • SURBL
  • Google Safe Browsing
  • Spamhaus DBL
  • URIBL
  • Sophos S4

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