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Why is my website suspended?

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If you get a page which says that your website has been suspended it usually is caused by one of two things.

Unpaid Invoice

If your web hosting account has been suspended because of an overdue invoice, you can get access again by logging in to the Client area on oderland.se and paying the invoice there. Please refer to this article for instructions on how you login to the Client area.

When you have logged in to the Client area you can view your invoices by clicking on My Invoices in the menu on the left.

My Invoices

If you have one or more unpaid invoices they should be visible here. You can click View Invoice to see more detailed information about a specific invoice.

View Invoice

Inside View Invoice you should be able to see what services it is for (e.g. web hosting account or domain name). To get the service back up and running as quickly as possible, you need to pay the invoice using a credit card or PayPal. To do this you select E-postfaktura (for credit card) or PayPal as payment method and then you click on Betala.

Payment Method > Pay

When the invoice has been marked as paid you will probably have to clear the cache in your web browser before you are able to see that the website is working again. Here is a guide that shows how you clear the cache in different web browsers.

The service has been cancelled

You can see if your web hosting account has been cancelled in the Client area on oderland.se. Please refer to this article for instructions on how you login to the Client area.

When you are inside the Client area you need to click on Services in the menu to the left.

Services

You should now be able to see a list of all your services. Find your web hosting account in the list and click Manage to the right of it.

If your web hosting account have been cancelled there should now be a reason listed on this page. The reason will be written in Swedish.

If you want to activate the service again you need to contact our support.

If you do not have any unpaid invoices and your account is not cancelled you can contact our support and we will look into it.

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