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Email routing is a setting that determines what the server shall do if an email message is received for a certain domain. The server’s behaviour varies depending on if the message should be managed locally or by another provider (i.e. externally). If this setting isn’t set correctly, you may experience problems with email delivery for your domain.
To change the setting for your email routing, follow these steps:
- Begin by logging on to cPanel.
- Find and click the icon
Email RoutingunderEmail.
- Now, select the domain for which you wish to check or change the email routing. The domain is the part of an email address following the @.
- Once a domain has been selected, you have four different choices. If you change the setting, don’t forget to click
Change.
- Automatically Detect Configuration: The server will try to figure out the correct setting on its own. This can however go wrong, and we recommend that you do not use this option, but instead set the email routing according to where the domain’s email is managed.
- Local Mail Exchanger: Our server will receive email messages for the domain. If your domain has its email set up on our servers, this is the correct option.
- Backup Mail Exchanger: Our server will temporarily keep incoming email messages in the queue until the messages can be handed over to the regular email server. This is an advanced option, and should only be used if you know why you need it.
- Remote Mail Exchanger: Our server will pass on messages sent to it. If your email is managed by another provider, this is the correct option to select.
Do you have a contact form that isn’t working properly?
A common problem that can occur if you have a website on our server, but your email with another provider is that contact forms on your website don’t work. Often this problem arises when the email routing is set up incorrectly. In the mentioned case, you need to change your email routing to the Remote option.