What IP address does my web hosting server have?

IPv4

Classic IP addresses are called IPv4 and are in the format X.X.X.X (where X is a number between 1 and 255). All servers have IPv4 addresses and here we describe the ways you can find the address, for instance if you need to point a domain using external DNS servers to our server.

Via cPanel

You can find the IP address (the IP number) for your web hosting account under cPanel.

1. Begin by logging on to cPanel.
2. Now look at the right part of the screen, under the section General Information. There you’ll find Shared IP Address. This is the IP address that is being used by your web hosting account.
   

If you’ve added a dedicated IP address to your account, look for Dedicated IP Address instead.

Via the Client Area

1. To see the IP address for your service via the Client Area, begin by logging on to the Client Area.
2. Click Shared Hosting under Services in the menu to the left.
   
3. Click View to the right of your web hosting account.
   
4. You will now find the IP address under Hosting information a bit down on the page.
   

IPv6

IPv6 is slowly being rolled out to our servers, so if you can’t find an IPv6 address for your web hosting account, it’s located on a server that hasn’t yet got IPv6 assigned.

The new standard for IP addresses, IPv6, offers a huge range of IP addresses compared to the older IPv4 standard. Here we describe how to find the address that is assigned to your web hosting account:

1. Begin by logging on to cPanel.
2. Click Zone Editor under Domains.
   
3. Now, click Manage to the right of one of the domains on the account.
   
4. In the search box at the top, search for ipv6. You should then find a AAAA pointer where you will see the IPv6 address that applies to your account.
   

If you cannot find a record that starts with ipv6, empty the search field and manually search the list for other AAAA records. The one(s) going to the server your account is on should start with 2a02:28f0:3, 2a02:28f0:4 or 2a02:28f0:5.