How does the Manage Team feature work on web hosting accounts?

Please note that the Manage Team feature is in beta and may present a number of bugs and unexpected behaviours. Thus, use the feature at your own risk.

If there is a need to allow logins for several different users (possibly with different permissions) on the same web hosting account, the Manage team feature can be a useful tool. In this guide, we go through the different parts of the feature.

Logging in directly to cPanel via oderland.se does not work for users created via Manage team. Instead, you must log in directly to the server’s login page. If you do not know the address, this guide describes how to find the link (section ‘Direct login’ below).

A user account with administrator rights (see below) set up via the Manage team feature cannot manage users in the team. This feature is unique to the main user account on the web hosting account.

Accessing the feature

To access the feature Manage team, do the following:

1. Begin by logging on to cPanel. For this, you need to use the main user account of the web hosting account and not any account previously created via the Manage team feature.
2. Click Manage team under Preferences.
   
3. You will now access the interface where you can manage the different users you want to set up (or have already set up) in the team.

Creating users

For security reasons, please note that you should not create users and share their credentials with just anyone. If you set administrator rights on a user, this user will have access to virtually everything that the main account can access.

To add a team user with login rights to the web hosting account, follow these instructions.

1. Start by accessing the Manage team feature as instructed above.
2. Now click on the + Create Team User button.
3. You will now reach the interface where you can make settings for the new user.
   Here you enter the settings as follows:
   
   Username: Give the user a username. The name will be in the format your_selected_name@web_hosting_account_main_domain. So if you enter user here, the full username will be user@oderland-demo.se based on our example above, as the main domain is oderland-demo.se. The username can only contain the letters a-z and numbers, no periods or other special characters.
   
   Password: Here you can choose whether you want to let the new user set their own password or if you wish to set a password for the user. If you allow the user to create their own password, a link for this will be sent to the email address you enter in the field below.
   
   Contact Email: An e-mail address for the new user. This address is used for password resets and notification emails, for example. It is also used for a password link that is sent out if you choose to allow the user to create their own password in the step above.
   
   Roles: Here you choose which roles the new user should have. There are four different roles, which broadly mean the following:
   Administrator: Same permissions as the main account, with full access to all features of the hosting account, except for team management. This is unique to the account owner.
   Database: Access to database-related functions on the hosting account.
   Email: Access to functions related to email management, such as setting up/managing existing email accounts, forwarders, filters, etc.
   Web: Access to the functions related to websites and their files uploaded on the hosting account.
   
   Notes: Here you can write a note about the user account, for example whose account it is if it is not clear from the username.
   
   Under Services, you can also enable email and FTP accounts for the user if you wish to do so. Please note that Webdisk is not available even though it is visible in the interface.
   
   If you wish to time-limit the user account, this can be done under Security Settings at the bottom.
4. Don’t forget to click + Create when you are satisfied with the settings. You will also need to tick the checkbox in the yellow box that pops up and agree that you accept the security risks that may arise when handing out login details to someone else.

Editing a user

To edit an existing user in the team, do the following:

1. Start by accessing the Manage team feature as instructed above.
2. In the list of users, locate the user you want to edit and click on the Edit User button.
3. You will now be able to edit the settings for the user.
   The settings are managed in the same way as when creating a new user as described in step 3 of the section above.
4. Click + Save when you are done editing.

Delete a user

If you want to remove a user, who should no longer have access to any functions within the hosting account, do the following:

1. Start by accessing the Manage team feature as instructed above.
2. In the list of users, locate the user you want to remove and click on the Delete button.
3. Now read the information on the screen and then confirm the removal with the Delete button at the bottom.
4. The user will now be deleted.