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How do I fix issues with outgoing email on iOS (iPhone/iPad)?

This article is also available in Svenska

If you encounter problems when you try to send email messages from your iOS device (iPhone or iPad), you probably need to adjust some settings for the outgoing server (SMTP). This is done by following these instructions:

  1. Open the Settings app and tap Mail:
  2. Then tap Accounts.
  3. Tap the email account where outgoing email currently isn’t working:
  4. Now tap Account to access settings for the account:
  5. Find the settings for SMTP (a bit down):
  6. Tap the server designated Primary Server. It should be the only one currently active:
  7. Now, make sure that you have the correct settings for Host Name, Username, and Password. Enter the same credentials as you have for your incoming email server. On the row for Authentication, make sure that Password is selected. If if says something else, tap it and select Password. The Host Name should be the same as you have for your incoming email server. Information about what server name to use was sent out to the web hosting account’s owner when the service was created, and can also be found by following these instructions. Username and Password should be the same as for the incoming email server as well. Do not type in xyz.oderland.com as the host name, replace it with the proper one according to the instructions in this bullet point.
  8. Make sure that the Server Port is set to 587.
  9. To save the edits you’ve made, tap Done in the top right corner.

You should now be able to send email messages! Consider rebooting your device and then trying to send a message.

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