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This guide applies to you who have a Managed Server or an Agency account.
Whether or not SSH access is enabled on a web hosting account created via an Agency service or on a Managed Server is determined by the package selected for the account in question. If SSH access is disabled, you will see the following error message if your try to connect:
Shell access is not enabled on your account! If you need shell access please contact support.
To give an account access to SSH, you need to modify or change the package used by the account. This guide shows you how to create and/or edit packages via WHM.
No matter if you create a new package or modify an existing one, make sure to tick the checkbox next to Shell Access under Settings to give all accounts using the package access to SSH.
The following guide details how you connect via SSH to a web hosting account.