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How do I temporarily suspend a cPanel account via WHM?

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This guide applies to you who have a Managed Server or an Agency account.

Sometimes you wish to suspend a cPanel account you’ve created via WHM (without deleting it completely), e.g. if the client using the account have failed to pay an invoice. To temporarily suspend a cPanel account created via your WHM account, follow these steps:

  1. Begin by logging on to WHM.
  2. Search for the option Manage Account Suspension in the menu to the left.
  3. Search for the account you wish to suspend in either of the two lists (via mail domain in the leftmost list, or via username in the rightmost one).
  4. If you want to, you can enter a reason as to why you’ve suspended the account in the text field next to Reason (for example a memory note regarding when the account was suspended). Then click the Suspend button.

A suspended cPanel account will not display any web pages online, and cannot be used to send email. Databases also become unavailable. Email that is being sent to email addresses set up on the web hosting account will continue to save incoming messages, so no emails will be lost. They will stay on the server until the web hosting account is unsuspended.

If you want to unsuspend a cPanel account suspended according to the instructions above, follow the same steps as described in this guide, but click Unsuspend in step 4.

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