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How do I restore backups via Acronis Backup?

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In this guide, we’ll show you how to restore files, databases, email accounts, and email forwarders from backup using Acronis Backup.

To get started with Acronis Backup, log on to cPanel and locate the icon Acronis Backup under the section Files.

After clicking the icon, you’re presented with a list of available restoration points from the backup system. No matter what kind of data you wish to restore, click the date/time for the backup point you want to restore from.

Acronis now prepares the backup point so you can access its content.

It can take a while for the system to mount and prepare the backup point.

How to restore files

To restore files, click Files under Types.

You’ll now see a file manager-like view, where folders and files are visible. If you click the name label of a folder, you will enter the folder and see its content.

On top of the list of folders and files, you’ll see a checkbox (1). Selecting this selects all folders/files in view for restoration. You also have individual checkboxes (2) for each folder and file if you want to restore with more precision.

When you have selected all folders/files you wish to restore, click the Recover button above the list (3). If you want to, you can also download a .zip file containing the selected folders/files via the Download button (4).

When you click the Recover button, a popup box is shown prompting you to decide if you wish to delete files in the original location that has been created on the account after the backup was created (1). For example, if you are about to restore a hacked website, this can be practical to use to remove any unwanted files. If you do not check the checkbox, those files will stay on the account after the restoration is complete. Regardless if you select this or not, commence the restoration by clicking the Start recovery button (2).

You will now see that the recovery has started:

Once it’s done, you will see this confirmation:

Keep in mind that the recovery process can take a long time if a lot of data is to be restored.

How to restore databases

To restore databases, click Databases under Types.

You’re now presented with a list of the databases that existed on the account when the backup was created.

On top of the list of databases, you’ll see a checkbox (1). Selecting this selects all databases for restoration. You also have individual checkboxes (2) for each database if you want to restore with more precision.

When you have selected all databases you wish to restore, click the Recover button above the list (3). If you want to, you can also download a .zip file containing the selected databases via the Download button (4).

When you click the Recover button, a popup box is shown prompting you to decide if you wish to add a suffix to the database name, thus restoring it to a new database (1). If you want to restore to a new database using a suffix, enter a suffix of your choice (2). Regardless if you select this or not, commence the restoration by clicking the Start recovery button (3).

You will now see that the recovery has started:

Once it’s done, you will see this confirmation:

How to restore email accounts

Keep in mind that the current content of an email account will be overwritten as it was when the backup was created. Email messages on the account which have been received after the backup was created will thusly be removed if a recovery is performed.

To restore email accounts, click Mailboxes under Types.

You’re now presented with a list of the email accounts that existed on the account when the backup was created.

On top of the list of email accounts, you’ll see a checkbox (1). Selecting this selects all email accounts for restoration. You also have individual checkboxes (2) for each email account if you want to restore with more precision.

When you have selected all email accounts you wish to restore, click the Recover button above the list (3). If you want to, you can also download a .zip file containing the selected email accounts via the Download button (4).

After clicking the Recover button, you’ll be presented with a popup box where you get to confirm that the recovery should be done. To confirm, click Start recovery.

You will now see that the recovery has started:

Once it’s done, you will see this confirmation:

How to restore forwarders

To recovery forwarders for email, click Mail forwarders under Types.

You’re now presented with a list of the email forwarders that existed on the account when the backup was created.

On top of the list of email forwarders, you’ll see a checkbox (1). Selecting this selects all domains for email forwarders restoration. You also have individual checkboxes (2) for each domain if you want to restore email forwarders with more precision.

When you have selected all domains for which you wish to restore email forwarders, click the Recover button above the list (3). If you want to, you can also download a .zip file containing the selected email forwarders via the Download button (4).

After clicking the Recover button, you’ll be presented with a popup box where you get to confirm that the recovery should be done. To confirm, click Start recovery.

You will now see that the recovery has started:

Once it’s done, you will see this confirmation:

Operation log for backup restorations

At any time, you can click the tab Operation log to see all past activity regarding recoveries started from your cPanel account.

In the table you can see:

  • Status – If a restore is under way, succeeded, or failed.
  • Operation type – What was restored, and if it was sent to the server of if a .zip file has been prepared for download.
  • Start time – Timestamp for when the recovery process was started.
  • Finish time – Timestamp for when the recovery process was finished.
  • Elapsed time – How long the recovery process took.
  • Actions – Various actions you can take on the log entries.
    • View details – See more in detail what was restored.
    • Download – If you choose to download a .zip file from the backup server you’ll find a link here to the file. If the link is missing, perform the recovery operation again, and a new file will be prepared (they are only stored for a limited time).

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