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How do I restore backups via Acronis Backup through WHM?

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Via WHM for your Agency– or Managed Server service, you can reach our backup tool Acronis. This can be used to restore backups without you having to log on to each cPanel account separately.

If you or your client would like to restore backups via cPanel instead, we have a set of separate instructions in this guide.

Accessing Acronis via WHM

  1. Begin by logging on to WHM for your Agency service or Managed Server.
  2. In the top left, search for acronis and click Acronis Backup in the menu.
  3. You will now see a list of all available backup points.
  4. If you click any of the dates, you will see what you can restore: domains, files, databases, email accounts, email forwarders, and entire cPanel accounts.
  5. Once you’ve clicked on the kind of recovery you wish to perform, you will see a list of all cPanel accounts under your Agency service or Managed Server. From there, you can go on with the restoration of content for a chosen account.

How to restore domains

Please note that restoration via Domains only will recover files for the domain. If you need to recover databases associated to the site, you need to follow the instructions below. Recovery of a domain will not restore the DNS zone for the domain.

To restore all files related to a certain domain, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from, select Domains, and finally click the username where the files you want to restore were/are located. Then follow our instructions for domain restoration for web hosting accounts.

Keep in mind that all files currently in the domain’s folder will be overwritten. Files and folders created there after the backup was saved will be removed.

How to restore files

To restore folders and files on a certain cPanel account, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from, select Files, and finally click the username where the files you want to restore were/are located. Then follow our instructions for file restoration for web hosting accounts.

How to restore databases

To restore databases related to a certain cPanel account, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from, select Databases, and finally click the username where the database(s) you want to restore were/are located. Then follow our instructions for database restoration for web hosting accounts.

How to restore email accounts

To restore email account related to a certain cPanel account, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from, select Mailboxes, and finally click the username where the email account(s) you want to restore were/are located. Then follow our instructions for email account restoration for web hosting accounts.

Keep in mind that the current content of an email account will be overwritten as it was when the backup was created. Email messages on the account which have been received after the backup was created will thusly be removed if a recovery is performed.

How to restore forwarders

To restore email forwarders related to a certain cPanel account, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from, select Mail forwarders, and finally click the username where the email forwarder(s) you want to restore were/are located. Then follow our instructions for email forwarder restoration for web hosting accounts.

How to restore cPanel accounts

To restore entire cPanel accounts, begin by accessing WHM and Acronis according to the instructions above. Then click the date you wish to restore from and select Accounts.

You will now see a list of the cPanel accounts that existed under your Agency service or Managed Server when the backup was taken.

On top of the list of accounts, you’ll see a checkbox. Selecting this selects all accounts under your service for restoration. You also have individual checkboxes for each account if you want to restore with more precision.

Keep in mind to only use the checkbox above the list of you really want to restore all cPanel accounts on your service. We do not recommend this!

When you have selected all accounts you wish to restore, click the Recover button above the list (1). If you want to, you can also download a .zip file containing the selected accounts’ content via the Download button (2).

When you click the Recover button, a popup box is shown prompting you to make a few selections prior to the restoration.

The various options imply the following:

  • Overwrite the existing account: If this is selected, all files on the cPanel account will be replaced with the ones from the backup. This means that if new files were created on the account after the backup was saved, these will be removed upon recovery.
  • Change the user name: If you recover a cPanel account from backup, you can set a new user name for it here. We do not recommend that you use this feature.
  • Assign a dedicated IP address: This feature is not available.
  • Skip recovery of databases: Tick this checkbox if you do not want to restore databases that existed on the account when the backup was saved.
  • Skip recovery of home directory: Tick this checkbox if you do not want to restore folders and files that existed on the account when the backup was saved.

Once you’re done with your selections, click Start recovery to begin the restoration process. As soon as it’s done, you will be notified on-screen.

Keep in mind that the recovery process can take a long time if a lot of data is to be restored, e.g. if you restore large accounts.

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