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Of couse proper backup is an essential component when your operate a business that’s computer-/server-based. For services where we’re responsible for management (web hosting accounts, Managed Servers, Managed WordPress), we have well-established backup routines.
Services where you manage the servers yourself (such as our Do-it-yourself service and the older CloudVPS service), you yourself are responsible for the content of the server and for backing it up.
Web hosting accounts
On our web hosting accounts, we back up all data once per day (often by night). These daily backups are saved for 30 days, and after that monthly backups are saved for an additional two months. It is therefore possible to restore backups as old as up to three months.
When you update a website, we recommend that you use a staging site if the content of the websites is updated continously, such as if you have a webshop or an active community. If you want to update your live site directly, please take a manual backup of it directly before you begin your work.
Our backup solution is called Acronis Backup, and you reach it through cPanel with the icon of the same name. We’ve written the following guide about how you restore backups of files, databases, email, and forwarders via Acronis Backup.
For our service Managed WordPress, we backup once per hour for the ecommerce version, and once per day for the more basic website version. The backups are stored for three months, just as we do for our web hosting services.
If you have a Managed Server, backups are managed in the same way as for web hosting account, the only difference being that backups are stored for 12 months. We can also customise the backup schedule to your needs.
Other server services
If you have an older CloudVPS or servers set up via our Do-it-yourself service, no backup is included by default. Therefore, you need to attend to your backup needs yourself. We offer a backup solution that you can use, please contact us on email@example.com for more information.