How do I manage SMS messages sent from Oderland?

Sometimes we need to get in touch with you as a customer in a faster way than email offers, and in those cases we send an SMS text message as a complement to the email.

Currently, we send these messages via SMS if you have an unpaid invoice where a second or third reminder is sent – all in the hopes that you won’t have your service shut down or your domain name expire.

If you don’t want this type of SMS from us, you can switch it off. We describe how later in this guide.

Examples of SMS messages sent by us

When you receive an SMS from us, it may look like this:

We never include links in our SMS messages, therefore you need to go to our website and log in to the Client Area to act on the information in the SMS.

If you receive an SMS that appears to be from us but contains a link, it is likely that the message is a scam from a malicious sender.

Managing recipient numbers for SMS

You can adjust the phone number to which SMS messages from us are sent, as well as completely switch off SMS reminders if you don’t want them. You can do this via the Client area of our website by following these steps:

1. Begin by logging on to the Client area.
2. Click My Account under Account in the menu to the left.
   
3. Scroll down until you find Mobile number for SMS.
   
   Here you can enter the phone number to which you want to receive SMS messages from us.

If you don’t want to receive any SMS from us at all, delete any number that is already there and leave the field blank.

4. Don’t forget to click the Save Changes button at the bottom when you are done.

Did you receive an incorrect SMS from us?

If you should receive an incorrect SMS from us (for example, if you have no outstanding invoices or are not even a customer of ours), it could be due to a few different reasons, such as:

• A client has previously had your mobile phone number, cancelled that contract, and you have now taken over the phone number. (Operators reuse numbers, although there is usually a long time between different contract holders using the same number).
• A client has entered a digit or two incorrectly when entering the telephone number.
• The number may have belonged to a former employee of a company. The company has since cancelled the subscription and the number has been released, so you ended up with it.

No matter the reason why you have received an SMS from us, even if you are not a client or similar, we can arrange for you to stop receiving SMS from us. Contact our support and we will take it from there.