{"id":25389,"date":"2026-09-28T10:37:01","date_gmt":"2026-09-28T09:37:01","guid":{"rendered":"https:\/\/www.oderland.se\/support\/?page_id=25389"},"modified":"2026-09-28T16:06:24","modified_gmt":"2026-09-28T15:06:24","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/www.oderland.se\/support\/kontakt\/","title":{"rendered":"Kontakta oss"},"content":{"rendered":"\n\n\n\n\n\n\n<p class=\"wp-block-paragraph\">Om du beh\u00f6ver hj\u00e4lp med v\u00e5ra tj\u00e4nster kan du kontakta v\u00e5r support. Vi hj\u00e4lper dig g\u00e4rna via telefon, e-post eller chatt. Sj\u00e4lvklart \u00e4r du ocks\u00e5 v\u00e4lkommen att kontakta oss om du har fr\u00e5gor inf\u00f6r att bli kund och vill veta mer om v\u00e5ra tj\u00e4nster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Hj\u00e4lp oss hj\u00e4lpa dig<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r att vi ska kunna hj\u00e4lpa dig s\u00e5 snabbt och smidigt som m\u00f6jligt, t\u00e4nk g\u00e4rna p\u00e5 f\u00f6ljande:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Du kan kommunicera med oss p\u00e5 svenska och engelska.<\/li>\n\n\n\n<li>Uppge vilken tj\u00e4nst det g\u00e4ller (dom\u00e4nnamn, mailadress eller fakturanummer).<\/li>\n\n\n\n<li>Inkludera en tydlig beskrivning av problemet.<\/li>\n\n\n\n<li>Bifoga g\u00e4rna din&nbsp;IP-adress&nbsp;om det g\u00e4ller sv\u00e5righet att n\u00e5 v\u00e5ra tj\u00e4nster\/servrar. Den hittar du enklast via <a href=\"https:\/\/www.ipnummer.org\/\" target=\"_blank\" rel=\"noopener\">ipnummer.org<\/a>.<\/li>\n\n\n\n<li>Begr\u00e4nsad support ing\u00e5r i Oderland Cloud, enbart faktureringsfr\u00e5gor samt fr\u00e5gor kring hur du n\u00e5r din tj\u00e4nst.<\/li>\n\n\n\n<li>Ingen support ing\u00e5r i FreeDNS.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Skapa g\u00e4rna \u00e4rendet direkt via <a aria-label=\"kundavdelningen (\u00f6ppnas i en ny flik)\" href=\"https:\/\/www.oderland.se\/logga-in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Kundavdelningen<\/a>. D\u00e5 vet vi att det \u00e4r du som \u00e4ger tj\u00e4nsten som h\u00f6r av dig och kan agera snabbare.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Kontaktv\u00e4gar<\/h2>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Undantag g\u00e4llande v\u00e5ra \u00f6ppettider<\/strong><br>V\u00e5r support har st\u00e4ngt f\u00f6r m\u00f6te onsdagar 14:30 \u2013 15:30, samt fredagar 14:00 \u2013 15:30.<br>Eventuella tillf\u00e4lliga \u00e4ndringar av v\u00e5ra \u00f6ppettider meddelas <a href=\"#\">h\u00f6gre upp<\/a> p\u00e5 denna sida.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Telefon<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e5r telefonsupport har dessa \u00f6ppettider:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>M\u00e5ndag &#8211; fredag<\/td><td>8:00 &#8211; 18:00<\/td><\/tr><tr><td>L\u00f6rdag &#8211; s\u00f6ndag<\/td><td>10:00 &#8211; 15:00<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Du kan ringa oss p\u00e5 f\u00f6ljande nummer:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:43px;font-style:normal;font-weight:800\"><a href=\"tel:+46313616161\">031-361 61 61<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Samtal till oss kan komma att spelas in i kvalitets- och utbildningssyfte.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Har du ett p\u00e5g\u00e5ende \u00e4rende som du vill diskutera, ha g\u00e4rna <strong>\u00e4rendenumret<\/strong> n\u00e4ra till hands. Har du inget \u00e4rendenummer, var redo att ist\u00e4llet uppge ditt <strong>kundnummer<\/strong>. G\u00e4ller ditt samtal en faktura, l\u00e4mna g\u00e4rna <strong>fakturanumret<\/strong> till supportteknikern som svarar.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mail<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vi har n\u00e5gra olika e-postadresser du kan n\u00e5 oss p\u00e5, beroende p\u00e5 vilken typ av \u00e4rende det g\u00e4ller:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Du kontaktar v\u00e5r tekniska support p\u00e5 <a href=\"mailto:support@oderland.se\"><strong>support@oderland.se<\/strong><\/a>.<\/li>\n\n\n\n<li>Fakturafr\u00e5gor tar vi g\u00e4rna emot p\u00e5 <a href=\"mailto:ekonomi@oderland.se\"><strong>ekonomi@oderland.se<\/strong><\/a>.<\/li>\n\n\n\n<li>Fr\u00e5gor om offerter och st\u00f6rre ink\u00f6p skickas till <a href=\"mailto:accounts@oderland.se\"><strong>accounts@oderland.se<\/strong><\/a>.<\/li>\n\n\n\n<li>Abuse\u00e4renden skickas in via <a href=\"https:\/\/www.oderland.se\/clients\/submitticket.php?step=2&amp;deptid=3&amp;language=english\" target=\"_blank\" rel=\"noopener\">formul\u00e4r<\/a> inne p\u00e5 Kundavdelningen.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Chatt<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e5r chatt \u00e4r bemannad vardagar 9:00 &#8211; 16:30 och hittas h\u00e4r p\u00e5 kontakt-sidan (nere till h\u00f6ger).<\/p>\n\n\n<p><script>\n  window.chatwootSettings = {\"position\":\"right\",\"type\":\"standard\",\"launcherTitle\":\"\"};\n  (function(d,t) {\n    var BASE_URL=\"https:\/\/chatwoot.oderland.se\";\n    var g=d.createElement(t),s=d.getElementsByTagName(t)[0];\n    g.src=BASE_URL+\"\/packs\/js\/sdk.js\";\n    g.async = true;\n    s.parentNode.insertBefore(g,s);\n    g.onload=function(){\n      window.chatwootSDK.run({\n        websiteToken: '2NbKoGzpatJvqpvXqKmvKvkP',\n        baseUrl: BASE_URL\n      })\n    }\n  })(document,\"script\");\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Om du beh\u00f6ver hj\u00e4lp med v\u00e5ra tj\u00e4nster kan du kontakta v\u00e5r support. Vi hj\u00e4lper dig g\u00e4rna via telefon, e-post eller chatt. Sj\u00e4lvklart \u00e4r du ocks\u00e5 v\u00e4lkommen att kontakta oss om du har fr\u00e5gor inf\u00f6r att bli kund och vill veta mer om v\u00e5ra tj\u00e4nster. Hj\u00e4lp oss hj\u00e4lpa dig F\u00f6r att&#8230;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25389","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/pages\/25389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/comments?post=25389"}],"version-history":[{"count":39,"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/pages\/25389\/revisions"}],"predecessor-version":[{"id":25443,"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/pages\/25389\/revisions\/25443"}],"wp:attachment":[{"href":"https:\/\/www.oderland.se\/support\/wp-json\/wp\/v2\/media?parent=25389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}