{"id":25432,"date":"2026-09-28T10:37:01","date_gmt":"2026-09-28T09:37:01","guid":{"rendered":"https:\/\/www.oderland.se\/support\/kontakt\/"},"modified":"2026-10-23T15:15:39","modified_gmt":"2026-10-23T14:15:39","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.oderland.se\/support\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Exceptions regarding our opening hours<\/strong><br>Our support is closed for meetings on Wednesdays 14:30 \u2013 15:30 and Fridays 14:00 \u2013 15:30. Any temporary changes to our opening hours will be announced <a href=\"#\">higher up<\/a> on this page.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">We are aware of the two CVEs published on October 20th and have posted the following news update on our website (albeit only in Swedish):&nbsp;<a href=\"https:\/\/www.oderland.se\/information-om-sarbarheten-php2shell-cve-2026-109618-cve-2026-109619\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.oderland.se\/information-om-sarbarheten-php2shell-cve-2026-109618-cve-2026-109619\/<\/a><br><br>Both security vulnerabilities were patched with updates installed during the night between October 21st and October 22nd. <strong>All PHP versions on all web hosting account servers, Agency services, and Managed Servers are secured.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">On Friday, October 23rd, our telephone support closes at 17:00. You are, of course, welcome to send us an email in the meantime, and we will get back to you as soon as we can.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need help with our services, you can contact our support. We are happy to help you via telephone, email or chat. Of course, you are also welcome to contact us if you have questions before becoming a client and wish to know more about our services.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Help us help you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure we can help you as quickly and smoothly as possible, please keep the following in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can communicate with us in Swedish and English.<\/li>\n\n\n\n<li>State which service it concerns (domain name, email address or invoice number).<\/li>\n\n\n\n<li>Include a clear description of the problem.<\/li>\n\n\n\n<li>Please attach your IP address if you are experiencing difficulties reaching our services\/servers. The easiest way to find it is via <a href=\"https:\/\/www.ipnummer.org\/\" target=\"_blank\" rel=\"noopener\">ipnummer.org<\/a>. <\/li>\n\n\n\n<li>Limited support is included in Oderland Cloud, covering only billing queries and questions regarding how to access your service.<\/li>\n\n\n\n<li>No support is included with FreeDNS.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact methods<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Phone<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our telephone support has the following opening hours:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>Monday \u2013 Friday<\/td><td>8:00 &#8211; 18:00<\/td><\/tr><tr><td>Saturday \u2013 Sunday<\/td><td>10:00 &#8211; 15:00<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">You can call us at the following number:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:43px;font-style:normal;font-weight:800\"><a href=\"tel:+46313616161\">031-361 61 61<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Calls to us may be recorded for quality and training purposes.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">If you have an ongoing ticket that you wish to discuss, please have the <strong>ticket number<\/strong> ready. If you do not have a ticket number, please be ready to provide <strong>your client number<\/strong> instead. If your call concerns an invoice, please provide <strong>the invoice number<\/strong> to the support technician who answers.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We have several different email addresses you can reach us on, depending on the type of matter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can contact our technical support at <strong><a href=\"mailto:support@oderland.se\">support@oderland.se<\/a><\/strong>.<\/li>\n\n\n\n<li>We prefer to receive billing queries at <strong><a href=\"mailto:ekonomi@oderland.se\">ekonomi@oderland.se<\/a><\/strong>.<\/li>\n\n\n\n<li>Queries regarding quotes and larger purchases should be sent to&nbsp;<a href=\"mailto:accounts@oderland.se\" target=\"_blank\" rel=\"noopener\"><strong>accounts@oderland.se<\/strong><\/a>.<\/li>\n\n\n\n<li>Abuse reports are submitted to <a href=\"mailto:abuse@oderland.se\"><strong>abuse@oderland.se<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Chat<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our chat is usually staffed on weekdays between 09:00 \u2013 16:30, and can be found here on the contact page (in the lower right corner).<\/p>\n\n\n<p><script>\n  window.chatwootSettings = {\"position\":\"right\",\"type\":\"standard\",\"launcherTitle\":\"\"};\n  (function(d,t) {\n    var BASE_URL=\"https:\/\/chatwoot.oderland.se\";\n    var g=d.createElement(t),s=d.getElementsByTagName(t)[0];\n    g.src=BASE_URL+\"\/packs\/js\/sdk.js\";\n    g.async = true;\n    s.parentNode.insertBefore(g,s);\n    g.onload=function(){\n      window.chatwootSDK.run({\n        websiteToken: '2NbKoGzpatJvqpvXqKmvKvkP',\n        baseUrl: BASE_URL\n      })\n    }\n  })(document,\"script\");\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you need help with our services, you can contact our support. We are happy to help you via telephone, email or chat. Of course, you are also welcome to contact us if you have questions before becoming a client and wish to know more about our services. Help us&#8230;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25432","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/pages\/25432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/comments?post=25432"}],"version-history":[{"count":16,"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/pages\/25432\/revisions"}],"predecessor-version":[{"id":25485,"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/pages\/25432\/revisions\/25485"}],"wp:attachment":[{"href":"https:\/\/www.oderland.se\/support\/en\/wp-json\/wp\/v2\/media?parent=25432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}